People arrive at care having already searched, read, and talked with others about what is wrong with them. Much of what shaped their thinking formed in places where the health system was not present.
These pages collect what I use when I advise and teach on this: how the information environment shapes what people are able to act on, what infodemic management was built for and what it leaves out, and how to open these questions with colleagues and students.
I’m asked about this often, so it’s gathered here. Much of the older material comes out of the work I led on infodemic management at WHO during the COVID-19 response. If what you need is missing, tell me.
For health systems and the people who lead them
- What to ask your team about the information environment, nine questions to work through with colleagues
- The information environment, and where infodemic management fits
- Infodemic management cheat sheet, a catalog of tools, trainings and reading
For teaching
- Skills and tools to teach aspects of critical health literacy
- Case examples with facilitator notes
- Slide decks from my talks and seminars
For fact-checking organizations
- Health x fact-checking, on building a business case for health fact-checking